Shipping policy
SHIPPING POLICY
Last Updated: August 28, 2026
At Estramina, we take great care in preparing, packaging, and shipping every order. Many of our products are handcrafted from natural stone and require specialized packaging and transportation to ensure they arrive safely.
Please review the information below before placing your order.
Free Shipping
Estramina offers free standard shipping on orders placed through our online store unless otherwise clearly stated on the product page or at checkout.
Free shipping applies to the standard delivery service available for the destination.
Additional services, including but not limited to express shipping, inside delivery, room-of-choice delivery, stair carry, assembly, installation, or other specialized handling services, may not be included unless specifically stated.
If your order requires a special delivery arrangement, please contact us at hello@estramina.com before placing your order.
Order Processing and Production Time
For products that are in stock or do not require extended production, orders are generally prepared for shipment within 10 business days after payment confirmation.
Many Estramina products are handcrafted, made to order, or produced from individually selected natural stone. These products may require additional production time.
Where a product has a specific production or preparation period, the timeframe stated on the product page or communicated to you before purchase will apply.
Custom-made or personalized products may require longer production periods depending on the requested dimensions, material, finish, or design.
Business days do not include weekends or public holidays applicable to our production and fulfillment operations.
Estimated Delivery Time
Production or processing time and transportation time are separate.
Once your order has been completed and handed over to the carrier, delivery time will depend on factors including:
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Destination country and region
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Shipping method
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Freight carrier
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Customs clearance
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Local delivery conditions
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Weather conditions
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Seasonal shipping volume
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International transportation conditions
Because many Estramina products are large, heavy, or fragile, some orders may be transported using specialized freight or road transportation rather than standard parcel delivery.
Any delivery timeframe provided by Estramina is an estimate unless we expressly confirm a specific guaranteed delivery date.
If a shipment is significantly delayed, we will communicate with you and provide the options required under applicable consumer law.
International Shipping
Estramina ships products internationally to supported destinations.
International shipments may be transported by road freight, air freight, sea freight, express courier, or specialized furniture carriers depending on the product, destination, dimensions, and weight.
The most appropriate transportation method may vary from order to order.
Some destinations may be unavailable or may require additional arrangements due to transportation, customs, legal, or logistical restrictions.
If we are unable to ship an order to your destination after the order has been placed, we will contact you and provide an appropriate solution, including a refund where applicable.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, customs clearance fees, or other governmental charges imposed by the destination country.
Unless expressly stated on the product page or at checkout that duties and taxes are included, these charges may be the responsibility of the customer where permitted by applicable law.
Customs procedures and charges vary by country.
Estramina does not control charges imposed independently by customs authorities.
We recommend checking the import requirements applicable to your destination before placing your order.
If Estramina offers a shipping service where duties and taxes are specifically stated to be included, the conditions displayed for that order will apply.
Shipping Confirmation and Tracking
When your order is shipped, we will send a shipping confirmation to the email address associated with your order.
A tracking number or shipment reference will be provided whenever tracking is available.
For certain freight or specialized furniture deliveries, standard parcel tracking may not be available. In these cases, shipment information or delivery coordination may be provided directly by Estramina or the transportation company.
Large and Heavy Furniture Deliveries
Travertine, marble, and other natural stone furniture can be extremely heavy and may require special handling.
Depending on the destination and carrier, your order may arrive:
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In a protective wooden crate
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On a pallet
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In multiple packages
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With the tabletop and base packaged separately
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Through a freight or specialized furniture carrier
The exact delivery service may vary by destination.
Unless expressly stated otherwise, delivery does not automatically include unpacking, assembly, installation, placement inside your home, stair carry, or removal of wooden crates and packaging.
Please ensure that adequate access is available for delivery.
Customers should check doorways, building entrances, elevators, staircases, corridors, and other access points before ordering large furniture.
If special access or delivery assistance is required, please contact us before placing your order.
Delivery Appointments
Large or freight shipments may require the carrier to contact you before delivery.
It is therefore important that you provide an accurate:
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Delivery address
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Email address
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Telephone number
Please respond to carrier communications regarding delivery appointments when necessary.
Additional delivery, storage, redelivery, or handling charges resulting from missed appointments, incorrect addresses, or inability to receive the shipment may be the customer's responsibility where permitted by applicable law.
Inspecting Your Delivery
We strongly recommend inspecting the external packaging or wooden crate when your order arrives.
Before opening the shipment, please check for visible signs of damage such as:
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Broken or cracked wooden crates
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Significant impact marks
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Crushed packaging
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Punctures
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Torn packaging
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Signs that the shipment has been dropped or mishandled
If possible, photograph the shipment before opening it, particularly if the external packaging appears damaged.
We also recommend taking photographs during the unpacking process.
Please keep the original packaging and protective materials until you have confirmed that your product has arrived safely.
Damaged Shipments
Despite careful packaging, natural stone furniture can occasionally be damaged during transportation.
If your product arrives damaged, please contact us as soon as reasonably possible at:
Please include:
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Your order number
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Photos of the complete product
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Close-up photos of the damaged area
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Photos of the external packaging or wooden crate
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Photos of the internal protective packaging
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Any relevant information regarding the delivery
These photographs help us evaluate the damage and communicate with the transportation provider.
Depending on the circumstances, an appropriate solution may include repair, replacement, replacement components, partial refund, or refund.
Nothing in this policy limits any mandatory consumer rights you may have under applicable law.
Natural Stone Is Not Shipping Damage
Please note that travertine, marble, onyx, and other natural stones contain natural variations.
Variations in:
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Veining
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Color
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Tone
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Texture
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Pores
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Mineral markings
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Fossil patterns
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Natural surface characteristics
are inherent features of natural stone and are not considered transportation damage or manufacturing defects when consistent with the material and product description.
Every piece of natural stone is unique.
Please refer to our Terms of Service and Refund Policy for additional information regarding natural material characteristics.
Incorrect or Missing Items
If you receive an incorrect product or believe that part of your order is missing, please contact us at hello@estramina.com as soon as possible.
Please provide your order number and photographs of the items and packaging received.
We will review the shipment and work with you to resolve the issue.
Address Changes
Please verify your shipping address carefully before completing your order.
If you need to change your delivery address, contact us at hello@estramina.com as soon as possible.
Once an order has entered production, been packaged, or been handed over to the carrier, changing the delivery address may not be possible or may result in additional transportation costs.
Estramina is not responsible for delivery issues resulting from inaccurate or incomplete information supplied by the customer, except where required otherwise by applicable law.
Shipping Delays
While we make every reasonable effort to meet communicated production and delivery schedules, international transportation can occasionally be affected by circumstances outside our reasonable control.
These may include:
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Customs inspections
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Severe weather
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Port or border delays
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Carrier disruptions
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Strikes
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Transportation restrictions
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Government actions
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Natural disasters
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Unexpected logistical disruptions
If we become aware that we cannot ship your order within the timeframe promised at the time of purchase, we will contact you and provide an updated timeframe and any cancellation or refund options required by applicable law.
European Union Customers
For customers protected by European Union consumer law, delivery will be made within the timeframe agreed at the time of purchase.
Where no different delivery period has been agreed, applicable statutory delivery requirements will apply.
Nothing in this Shipping Policy limits your mandatory rights relating to late delivery, damaged goods, cancellation, replacement, repair, or refund.
United Kingdom Customers
Customers in the United Kingdom may have additional statutory rights regarding delivery times, damaged products, missing deliveries, and goods that do not conform to their description.
Nothing in this Shipping Policy is intended to restrict or exclude mandatory consumer rights provided under applicable UK law.
Contact Us
If you have questions regarding shipping, production times, delivery methods, customs procedures, or the status of your order, please contact us.
Estramina
Operated by Brsnyakut LLC
Email: hello@estramina.com
Our team will be happy to assist you.